VDS Telephony & Beyond: How to Choose the Right Business Phone System
The reason, why you landed on this page, is very clear, you have finally realized the importance of having a professional business phone system for your operations and customer service despite the growth and proliferation of alternative communication channels such as chat, email, and video conferencing. The fact is that telephone or phone business system still plays a major role both in sales and support. As a business owner or manager, you have the responsibility to choose the right business phone system that can address all the communication needs of your organization or company to ensure that all operations are running smoothly, and to be able to address real problems real-time for positive customer experience.
Unlike in the past where there are limited options, business phone systems don’t require a significant amount of capital because there are a wide array of options available right now. In order for you to choose the right business phone system for your company, you need to have a basic understanding of the variety of options available for you. When it comes to the types of the business phone system, it includes the PBX, IP PBX, and Virtual VoIP systems. Business phone systems have different subdivisions including onsite solutions, cloud-based VoIP solutions, app-based, and browser-based virtual systems. For many years, the PBX telephone business system has been used, operating through phone lines and communications happen through traditional phones, which are maintained and kept in business’ offices. IP PBX business phone systems use Internet connection instead of traditional phone lines, and it is also called as Voice over Internet Protocol or VoIP. When it comes to the communication server, it is either hosted onsite or accessed remotely via a service provider. Virtual business phone software or softphones work without using any device or hardware since all phone calls are carried out through a browser or app using a computer.
What is the type of your existing business communication system? Are you looking for a better business phone system because your existing setup cannot meet the demands of your business anymore? It is best to have a smooth transition as much as possible, going virtual is you are still starting, but if you have existing landlines and hard phones, switching to virtual is not practical for you. For businesses with high call volumes can do well with analog connection and just keep a digital backup to address infrastructural issues, but if you select a fully virtual system, the issue lies in reliability. It is crucial to select the right business phone system by considering the ongoing and upfront costs. What are the features you will need? Are you needing a business phone system that can show call metrics such as call volume, average hold time, and customer satisfaction ratings, and how will these impact your customer service and business operations? These are the things you need to think about, so find out more about business phone systems now.